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COVID-19

Effective at 8 a.m. Thursday, March 26, no one other than those employees designated as essential and those students remaining in residence halls should be on campus. Buildings will require a 49er ID card to enter via swipe access.

General Information

Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the CoA+A IT office and labs are closed and unable to perform any hardware repairs.  Protecting the health, safety, and well-being of our campus community is our first priority. We appreciate your understanding.

Please feel free to reach out to us with any issues or questions you may have regarding any technical difficulties you are experiencing while teleworking and teaching off-campus. You can submit an email directly to coaa-help@uncc.edu which will automatically generate a ticket.  Our team will generally respond to your request within 4 to 8 hours.

FOR STUDENTS

At this time, due to COVID-19, all labs are closed. Please feel free to reach out to us with any issues or questions you may have regarding any technical difficulties you are experiencing while continuing education online. You can submit an email directly to coaa-help@uncc.edu which will automatically generate a ticket.

Currently, NinerTech is closed for repair service as well. Please visit NinerTech Repair Services for further information.


What software is available to students during this time?

Discover available software for students (remote work). Additional software available also includes AutoDesk and Adobe Creative Cloud (Available until May 31st, 2020).

Rhino 6 is available as well. You may use Rhino 6 as a 90 day free trial at this time. In order to activate the license, please follow the instructions below, you will need to download Cisco AnyConnect for VPN access first. Learn how to Install VPN and how to connect to VPN.

Here are the steps in order to connect to the Zoo Server for Rhino 6:

  1. Open Cisco AnyConnect
  2. In the textbox type: vpn.uncc.edu
  3. Login in with your Niner credentials
  4. Open Rhino 6
  5. If you get a window for your licensing type, click "Connect to Zoo Server"
  6. Click the textbox and type in coaawinkey2.uncc.edu
  7. Click Continue​

For Faculty + Staff

Your CoA+A IT staff understands how challenging these current times must be. We want you to know that we’re here to support you in any way possible. Should you encounter any technical issues or have any questions at all, you may email directly: coaa-help@uncc.edu which will automatically generate a ticket for you. See resources below that may be useful during the remote work status:


Essential links for telework/remote work:

Essential links that help faculty teach online: 


What software is available to faculty and staff during this time?

Discover available software for faculty and staff, here. Additional software available also includes AutoDesk and Rhino 6 for Windows and MacOS. You may use Rhino 6 as a 90 day free trial at this time. In order to activate the license, please follow the instructions below, you will need to download Cisco AnyConnect for VPN access first. Learn how to Install VPN and how to connect to VPN.

Here are the steps in order to connect to the Zoo Server for Rhino 6:

  1. Open Cisco AnyConnect
  2. In the textbox type: vpn.uncc.edu
  3. Login in with your Niner credentials
  4. Open Rhino 6
  5. If you get a window for your licensing type, click "Connect to Zoo Server"
  6. Click the textbox and type in coaawinkey2.uncc.edu
  7. Click Continue​
     

For staff requiring resources for scanning documents at home, there are a few options.

  • If you were unable to bring your ScanSnap scanners home, you can download  Adobe Scan that can be used via your iPad or your mobile phone. 
  • You can also use Microsoft Office Lens. Learn how to get it for iOS or Android.